Support Engineer Tier 2
Full-time position, Tel Aviv, Israel
Ubimo is looking for an experienced Tier 2 Customer Support Engineer to handle functional support for our customers as they use our platforms. This is an excellent opportunity for a motivated individual, who is keen to solve real problems for real people, and has good communication, interpersonal, and organizational skills. Self-motivation, attention to details and organizational skills are a must.
- Handling multiple support requests via our ticketing system.
- Working and prioritizing according to SLA definitions.
- Becoming an expert in the Ubimo platform facing both customers and internal teams.
- Documenting and sharing your knowledge by creating internal documents as well as self-help guides for customers.
- Liaising with other departments and product teams regarding our users’ needs.
- Native English speaker, American dialect preferred
- Working knowledge with SQL / BigQuery
- Excellent written and verbal communication skills
- Availability for a working schedule of: Monday to Friday, 1pm-10pm
- 1-3 years experience with Customer Support in the Tech industry
- Ability to self manage and take initiative
- Excellent problem solving and multi-tasking skills